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Refund Policy

We strive to ensure complete satisfaction with our video ads creation service. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

1. Refund Eligibility

  • Refunds may be considered under the following circumstances:
    • The delivered video ad does not meet the specifications outlined in the order.
    • Technical issues or errors prevent the successful delivery of the video ad.
    • Unforeseen circumstances or changes in project requirements deemed incompatible with the service provided.

2. Refund Requests

  • To initiate a refund request, customers must contact our customer support team within 7 days of receiving the completed video ad.
  • Refund requests should be accompanied by clear and specific reasons for the request, along with any supporting documentation or evidence.

3. Evaluation Process

  • Upon receipt of a refund request, our team will thoroughly review the circumstances and evaluate eligibility based on our refund policy criteria.
  • We may request additional information or clarification from the customer during the evaluation process.

4. Refund Approval

  • If the refund request is approved, we will process the refund within [X] business days. The refund amount may be subject to deductions for any services already provided or transaction fees incurred.

5. Refund Denial

  • Refund requests may be denied if:
    • The request does not meet the eligibility criteria outlined in this policy.
    • The customer fails to provide adequate documentation or evidence to support their claim.
    • The request is made after the specified timeframe.

6. Contact Us

  • For refund inquiries or assistance, please contact our customer support team at [insert contact details].

7. Policy Updates

  • We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our video ads creation service, you agree to abide by the terms and conditions of this refund policy.

Contact us

If you have any questions about our Refund Policy, please contact us:

Business Name : EGHAZOUANI LIMITED

Number : +212 641 511 121

Address : BENI MANSSOURA DERB TRIBAA NR 30 OUAZZANE MOROCCO

Email : Contact@kingvipct.com

Last Updated: [Jan 2024]